Website Terms and Conditions

Le Ver du Soleil – Terms of Use

Welcome to the official website of the Le Ver du Soleil brand (hereinafter: “the Website”).
The Website is owned and operated by the brand owner, and serves as a platform for purchasing women’s clothing, with a focus on quality, style, and personalized service.
Please read these Terms carefully. The use of feminine language is for convenience only and applies equally to all users, regardless of gender.
Browsing, purchasing, or otherwise using the Website constitutes your agreement (hereinafter: “the Customer”) to all the terms outlined below.

These Terms were drafted in accordance with the Israeli Consumer Protection Law, 1981, the Consumer Protection Regulations (Cancellation of a Transaction), 2010, and other applicable commercial laws of the State of Israel.

Use of the Website is subject to your full acceptance of these Terms. If you do not agree – please refrain from using the Website.

Website was built by Redix Digital.

1. General

1.1 These Terms govern the relationship between the company and any person visiting, purchasing from, or using the Website.
1.2 This is a legally binding agreement, and use of the Website is conditional upon full acceptance of the Terms.
1.3 The company may update these Terms at any time. The latest version published on the Website shall be binding.

2. Company Information

2.1 The Website is operated by Le Ver du Soleil, a privately owned independent brand.
2.2 For any inquiries related to the Website or products, please contact:
Email: leverdusoleil.official@gmail.com
WhatsApp: +972-50-5493003

3. About the Products

3.1 The Website offers a curated selection of women’s clothing in exclusive designs and limited production runs.
3.2 Each item is presented with full details including: fabric composition, available colors, care instructions, model sizing, and relevant imagery.
3.3 We strive to present accurate and updated information, though minor errors or visual differences may occur.

4. Purchasing on the Website

4.1 Purchases are made through a secure online payment system.
4.2 Completion of a purchase requires accurate, complete, and up-to-date customer information.
4.3 An order confirmation will be sent via email upon successful payment. This email serves as the final confirmation of the order.

5. Payment Methods

5.1 The Website supports various payment methods, including credit card payments and secure digital processing via third-party providers.
5.2 The company reserves the right to update or restrict supported payment methods at its discretion.

6. Pricing and Payment Terms

6.1 All prices on the Website include VAT as required by Israeli law.
6.2 The final price will include the product cost and any applicable shipping fees, and will be clearly displayed before checkout.
6.3 Full payment is required in advance for the order to be processed.

7. Product Availability

7.1 All items on the Website are offered in limited quantities.
7.2 In case of out-of-stock items, the company will notify the customer and offer a replacement, full refund, or store credit – at its discretion.
7.3 The company is not obligated to maintain ongoing stock of all styles or sizes.

8. Shipping

8.1 Deliveries are handled via a third-party courier service only.
8.2 Estimated delivery times are shown during checkout but are not guaranteed, as delays may occur due to factors beyond our control.
8.3 A tracking number will be provided upon dispatch of the order.

9. Shipping Liability

9.1 The company is not responsible for damages incurred during shipping.
9.2 If the customer requests to leave the package unattended (e.g., by the door), she assumes full responsibility for any loss or damage.
9.3 The company is not liable for delivery errors resulting from an incorrect shipping address provided by the customer.

10. Delivery Times

10.1 Delivery times vary depending on location, high-volume periods, and holidays.
10.2 Average delivery time is 3–7 business days. The company is not responsible for delays caused by the courier service.

11. Cancellations and Returns

11.1 Orders may be canceled in accordance with the Israeli Consumer Protection Law, provided the item is returned unused, in its original condition and packaging.
11.2 Cancellations must be requested within 14 days of receiving the product or the transaction details – whichever is later.
11.3 To cancel, send a written request to leverdusoleil.official@gmail.com, including full name, order number, and reason for cancellation.
11.4 Refunds will be processed within 7 business days of receiving and inspecting the returned item, minus a cancellation fee of 5% or 100 ILS, whichever is lower.
11.5 Exchanges due to size or item changes are subject to stock availability, and the customer is responsible for the additional shipping fee.
11.6 Items purchased on clearance, custom orders, or undergarments are non-returnable and non-exchangeable.

12. Product Care and Responsibility

12.1 The company is not responsible for damage resulting from improper care, such as incorrect washing, ironing, or exposure to harmful substances.
12.2 Stains caused by makeup, oils, creams, or similar products are not covered under warranty.

13. Delivery Responsibility

13.1 As deliveries are made by external courier services, the company is not liable for any loss or damage during shipping.
13.2 It is the customer’s responsibility to provide an accurate and complete delivery address. Errors may result in delays and are the customer’s responsibility.
13.3 If the customer instructs the courier to leave the package in an unattended location, she assumes all responsibility for the product thereafter.

14. Product Warranty

14.1 Each item is carefully inspected prior to shipment. In the event a manufacturing defect is discovered, it must be reported within 24 hours of delivery along with a clear photo.
14.2 If confirmed as a manufacturing issue, the company will offer a replacement or refund, at its discretion.
14.3 No warranty is provided for damages resulting from improper use or care.

15. Technical Issues & Site Maintenance

15.1 While we strive for consistent access and functionality, occasional disruptions may occur due to maintenance, upgrades, or external factors.
15.2 The company will act promptly to resolve any technical issue but is not responsible for indirect damages caused by such disruptions.
15.3 For technical support, please contact us via email or WhatsApp.
15.4 We appreciate your patience and are committed to continuously improving your shopping experience.

16. Order Errors

16.1 The company is not responsible for errors made by the customer, including incorrect item, size, or color selections.
16.2 If the requested item is unavailable, an alternative or refund may be offered, but the company is not obligated to provide replacements.
16.3 Any changes or corrections will be handled at the sole discretion of the company, depending on inventory status.

17. Product and Campaign Advertising

17.1 The Company reserves the right to advertise products, promotions, and collections even if they are not currently available for purchase.

17.2 Products displayed on the website, in campaigns, or in sponsored advertisements may be part of a future launch and do not imply immediate availability.

17.3 Advertisements shall not be considered a binding commitment to sell a product or carry out a promotion. The Company reserves the right to remove, alter, or postpone offers at its sole discretion.

19. Pre-Orders / Limited Collections

19.1 Some products may be offered as early releases or in limited quantities. In such cases, longer delivery times are to be expected, and this will be clearly stated on the product page.

19.2 Purchasing a pre-order item requires full payment at the time of the order. The customer will be informed regarding the estimated shipping date.

20. Privacy Protection

20.1 Customer information submitted on the website, including payment details, is stored and protected in accordance with applicable data protection laws.

20.2 The Company commits not to share personal information with third parties, except when necessary for order fulfillment or as required by law.

21. Copyright and Intellectual Property

21.1 All designs, images, text, and content on the website are the exclusive property of the Company. Copying, reproducing, distributing, or using any of them in any form without prior written consent is strictly prohibited.

22. Data Security

22.1 The website uses advanced security protocols (SSL) to ensure the confidentiality and protection of user information.

22.2 Despite these safeguards, the Company shall not be held liable for damages resulting from unauthorized access or technological failures beyond its control.

23. Influencer and Brand Ambassador Collaborations

23.1 The Company collaborates with influencers and brand representatives; however, purchases should be made based solely on the information provided on the website and not on external recommendations.

24. Customer Service Communication

24.1 While the Company strives to provide prompt and responsive service, immediate replies are not guaranteed. Email/WhatsApp response time: up to 2 business days.

24.2 The Company expects all communication to be polite and respectful. Offensive or aggressive inquiries will not be addressed.

25. Delays in Response or Delivery

25.1 In cases of delays due to stock shortages, technical issues, or high order volume, the Company will notify the customer and seek a suitable solution.

25.2 Such delays shall not constitute grounds for claims or compensation.

26. Limited Liability

26.1 The Company shall not be liable for indirect damages, content errors, or discrepancies resulting from use of the website or products.

27. Governing Law and Jurisdiction

27.1 These Terms and Conditions are governed exclusively by the laws of the State of Israel. The courts of Tel Aviv shall have sole jurisdiction over any dispute relating to these terms.

28. Contact Information

28.1 For inquiries or customer support, please contact us at:
Email: leverdusoleil.official@gmail.com
WhatsApp: +972 50-5493003
Customer Service Hours: Sunday–Thursday, 9:00 AM – 5:00 PM (Israel Time)

29. Product Availability

29.1 Displaying a product on the website does not guarantee its availability.

29.2 The Company makes every effort to update stock status in real time; however, discrepancies between actual inventory and website listings may occasionally occur.

29.3 In the event that a purchased item is out of stock, the customer will be notified within 2 business days and offered an alternative, a full refund, or store credit, based on their preference.

30. Promotions and Discounts

30.1 The Company reserves the right to change or terminate promotions at any time without prior notice.

30.2 Discounts are valid only under the conditions specified in the original promotion and are not applicable retroactively once the promotion ends.

30.3 Coupons cannot be used on sale items unless explicitly stated otherwise.

31. Incomplete Orders

31.1 An order that has not been fully paid or completed will not obligate the Company to reserve the product.

31.2 In case of payment failure, one reminder will be sent. If the payment is not completed within 24 hours, the order will be automatically canceled.

32. Returning Customers Policy

32.1 The Company reserves the right to identify returning customers and notify them of new collections or personalized offers.

32.2 Customers who wish to be removed from the returning customer database must send an email requesting immediate removal.

33. Incorrect Address / Failed Delivery

33.1 If a shipment is returned due to an incorrect address, failure to collect from the pick-up point, or lack of response to the courier, the customer will bear the cost of reshipping.

33.2 In such cases, the original shipping cost will not be refunded.

34. Communication Conduct and Behavior

34.1 The Company is committed to respectful and courteous service. All inquiries will be handled patiently and kindly, and customers are expected to maintain a respectful tone.

34.2 The Company reserves the right to deny service to any customer using offensive, threatening, or disrespectful language – including blocking access to the website.

35. Care Instructions and Labels

35.1 The Company provides care instructions tailored to each item’s fabric and design to help maintain the product’s quality over time.

35.2 Some items may be sold without an internal care label in order to preserve the design, comfort, or fabric sensitivity. In such cases, care instructions will be provided on the product page at the time of purchase.

35.3 The Company is not liable for damage caused by improper washing or handling, even if no label is attached. Customers are advised to retain the care instructions provided upon purchase.

36. Fabric Sensitivities and Delicate Garments

36.1 Some fabrics used are particularly delicate (e.g., chiffon, lace, fine cotton, or linen) and require extra care.

36.2 The Company recommends avoiding tumble drying, hot water washing, or direct ironing – unless explicitly stated otherwise.

36.3 Handwashing or using a gentle cycle in cold water is recommended for delicate items. Protective laundry bags are advised.

37. Fabric Durability and Color Responsibility

37.1 Dark or bright-colored garments may release dye during the first wash – they should be washed separately from light-colored items.

37.2 The Company is not responsible for damage to other garments caused by non-separated washing or use of inappropriate detergents.

37.3 Maintaining the product’s appearance depends largely on following proper care and washing instructions.

38. Damage from Washing and Regular Use

38.1 The Company is not responsible for damages resulting from washing, ironing, or incorrect usage – even if general care instructions were followed.

38.2 Shrinkage, texture changes, elastic shifts, or seam loosening are considered natural results of repeated use or washing and are not covered under warranty.

39. Natural Wear and Tear

39.1 The Company is not responsible for natural wear and tear, including changes in shape, loss of elasticity, or color fading over time.

39.2 Certain items (such as swimwear, elastic tank tops, underwear, etc.) may naturally experience changes like elastic twisting, fading colors, or fabric weakening – these are considered reasonable wear and not covered by warranty.

40. Reactions of Metals, Dyes, and Fabrics

40.1 Items containing metal components (such as zippers, rings, bra clasps, decorations, etc.) may react to water, chlorine, sweat, or detergents, which could cause darkening, rusting, or color changes.

40.2 The company shall not be held responsible for any defect caused by a chemical reaction between the metal or fabric and environmental or usage conditions.

40.3 Swimwear used in chlorinated pools, seawater, or saltwater may fade, wear out, or change in appearance — such issues are not covered by any warranty.

41. International Shipping

41.1 The company offers international shipping to various countries in accordance with its current shipping policy.

41.2 International shipments are handled by external courier services. The company is not liable for delays, malfunctions, or issues that may occur after the package has left Israel and is no longer under the company’s direct responsibility.

41.3 The company will make every effort to process and dispatch the order within a reasonable time frame (typically 3–7 business days), but cannot guarantee exact delivery times, as they depend on the shipping provider, each country’s customs policies, and local handling times.

41.4 Delays due to customs, local fees, taxes, or regulatory restrictions in the destination country are not the responsibility of the company. Customers are advised to check such requirements in advance.

41.5 In the event of loss, significant delay, or shipment failure, the company will assist as much as possible in coordination with the shipping provider, but bears no financial or direct responsibility.

41.6 By choosing international shipping, the customer accepts these terms, including the risk of delay or loss, and agrees to track their order using the tracking number provided upon shipment.

42. Responsibility for International Shipping Details

42.1 The customer is solely responsible for entering accurate shipping details (including full name, exact address, correct postal code, and up-to-date phone number). Errors in the shipping information may result in delays or loss, for which the company shall not be liable.

42.2 In cases where the package is returned to the company due to incorrect information or lack of response from the customer in the destination country, the customer will bear the cost of return shipping and reshipment.

43. Shipping Restrictions to Certain Countries

43.1 The company reserves the right to withhold shipping to any country, based on shipping limitations, legal or security constraints, or at its sole discretion.

43.2 If it is discovered after an order is placed that shipping to a specific country is not possible, the company will contact the customer to offer a cancellation or a delivery to an alternative address.

44. Delivery Times and Commitment

44.1 The company commits to processing and dispatching orders as quickly as possible; however, delivery times vary by country and can range from 5–21 business days depending on the shipping provider and destination.

44.2 Estimated delivery times shown on the website are for reference only. The company is not liable for delays caused by customs, logistics, or external factors.

45. Tracking and Undelivered Shipments

45.1 After the package is shipped, a notification with a tracking number will be sent to the customer. It is the customer’s responsibility to track the shipment.

45.2 If the shipment is marked as “delivered” by the courier service but the customer claims not to have received it, the issue will be handled in accordance with the courier’s policies. The company will assist where possible but holds no responsibility.

46. Sizing Policy, Models, and Social Responsibility

46.1 All models featured on the website and in Le Ver du Soleil brand campaigns have been selected based on professional standards. Each model is healthy and does not suffer from eating disorders. The brand upholds values of balance, health, and respect for the female body.

46.2 The sizes displayed on the website are not meant to promote any specific beauty ideal but are selected based on the most common global sales sizes, in order to showcase fit relevant to the majority of customers.

46.3 The company is actively working on expanding its size range according to manufacturing capabilities and welcomes feedback about additional sizes you would like to see — via email or the website’s contact form.

46.4 Important note: The brand does not promote any specific body ideal or support eating disorder culture. Our goal is to encourage a sense of softness, femininity, elegance, and health — in every size and body type.

47. Social Media Content and Influencer Statements

47.1 Le Ver du Soleil shares content on social media out of deep appreciation for our followers and influencers. We carefully select the content we post to reflect the brand’s values and aesthetics.

47.2 However, we cannot be held responsible for all statements or posts made by influencers or followers on social media, and we cannot verify all information shared by others. Any claim or content published by third parties not under our control is not our responsibility.

47.3 The brand reserves the right to share content that reflects its spirit, but it does not take responsibility for opinions, claims, or inaccurate information shared by others, whether influencers, followers, or external parties.

47.4 We encourage our community to express their views, but please be aware that content published on social media does not necessarily represent the brand’s official stance and should not be considered guaranteed or verified information.

48. Use of Cookies

48.1 This website uses cookies to enhance the user experience. Cookies allow us to gather data about your usage of the site and help us tailor the experience to your personal preferences.

48.2 Customers can modify their browser’s cookie settings, but disabling or misusing cookies may affect the website’s functionality and user experience.

49. Limitation of Legal Liability

49.1 The company shall not be liable for any direct or indirect damages caused to the customer or any third party as a result of using the website or the products.

49.2 The company is not responsible for website malfunctions, product information errors, or purchasing process mistakes caused by technical issues or human error.

50. Use of Incorrect Information

50.1 The company shall not be held responsible for damages resulting from the use of incorrect information, including inaccurate prices, delivery times, or any other unintentional errors.